Automate Workflows with Shopify Flow
Review Multiplier includes a Shopify Flow trigger that fires whenever a customer submits a new review. This lets you build custom automations directly in Shopify Flow without any coding.
How it works
Every time a review is created — whether from an email invitation, the review collection page, the Shop app, or a direct submission — Review Multiplier sends a "Review Submitted" trigger to Shopify Flow with the following data:
| Field | Description |
|---|---|
| Review Rating | Star rating (1–5) |
| Review Title | The review headline |
| Review Content | The full review text |
| Review Type | product or store |
| Review Source | How the review was collected (email, native, shop, import) |
| Customer Email | The reviewer's email address |
| Customer Name | The reviewer's name |
| Product Title | The product name (for product reviews) |
| Shopify Product ID | The Shopify product ID (for product reviews) |
| Verified Purchase | Whether the reviewer is a confirmed buyer |
| Review Status | The moderation status (pending, published, rejected) |
Setting up a Flow automation
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In your Shopify admin, go to Settings → Flow (or search for "Flow" in the admin search bar).
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Click Create workflow.
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Choose Select a trigger, then search for "Review Submitted" under the Review Multiplier app.
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Add conditions and actions to build your workflow. For example:
- If Review Rating ≥ 4 → Send a thank-you email
- If Review Rating ≤ 2 → Tag the customer for follow-up
- If Review Type =
product→ Add the customer to a loyalty segment
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Click Turn on workflow when you're ready.
Example automations
Here are some ideas to get started:
- Reward loyal reviewers — Tag customers who leave 5-star reviews and add them to a VIP segment.
- Escalate negative feedback — Send a Slack notification or internal email when a 1- or 2-star review comes in.
- Track review sources — Use Flow to log which channels generate the most reviews.
- Thank reviewers — Trigger a personalized thank-you email after a positive review.
The Flow trigger is active automatically. As long as you have Shopify Flow available on your plan, you can start building automations immediately.